Simkins Dental Care
7 Lostock Road
Tel: 0161 748 3378
Practice Opening Times:
|Mon:||8.30am - 6.00pm|
|Tues:||8.30am - 6.00pm|
|Wed:||8.30am - 6.00pm|
|Thu:||8.30am - 6.00pm|
|Fri:||8.30am - 6.00pm|
|Sat:||9.00am - 2.00pm|
Last updated April 2018
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Complaints Procedure / Privacy Notice
The practice is committed to offer high standards of care and service to our patients. If we have failed to meet their expectations we will make best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes. The Practice Manager is responsible for running the complaints system on a daily basis and in the case of a complaint, ensuring that practice procedures and training are improved to prevent similar complaints from being made.
To make a complaint please contact Angela Maryniak (Practice Manager) who operates our in house complaints procedure.
If you are unhappy with the response please contact:
Private Complaints: Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA.
NHS Complaints: Complaints Team, NHS England, PO Box 16738, Redditch B97 9PT.
General Dental Council: 37 Wimpole Street London W1G 8DQ
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is Angela Maryniak, who is also the information Governance Lead and the Data Protection Officer.
This Privacy Notice is available on the practice website at www.simkinsdentalcare.com / at reception/ by email if you contact by calling 0161 748 3378
You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
The categories of data we process are:
- Personal data for the purposes of staff and self-employed team member management
- Personal data for the purposes of direct mail/email/text marketing
- Special category data including health records for the purposes of the delivery of health care
- Special category data including health records and details of criminal record checks for managing employees and contracted team members
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
- Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list
The lawful basis for processing special category data such as patients’ and employees’ health data is:
- Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional
The lawful basis of processing personal data such as name, address, email or phone number is:
- Consent of the data subject
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.
You have the following personal data rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure (clinical records must be retained for a certain time period)
- The right to restrict processing
- The right to data portability
- The right to object
Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:
- If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
- If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures
Comments, suggestions and complaints
Please contact Angela Maryniak at the practice for a comment, suggestion or a complaint about your data processing at [ firstname.lastname@example.org ]. We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:
- Data Protection and Information Security Policy, Consent Policy
- Privacy Impact Assessment, Information Governance Procedures
Website last updated May 2018